Securing E-commerce Operations for a Retail Giant
How we helped a retail giant secure their e-commerce operations and protect customer data across multiple online platforms.
The Challenge
A major Australian retail chain with over $500M in annual online revenue was experiencing increasing cyber threats targeting their e-commerce platforms. With 5 million active customers and 24/7 operations, they needed to:
- Protect customer payment card data and achieve PCI-DSS compliance across all e-commerce platforms
- Defend against sophisticated attacks including credential stuffing, account takeover, and payment fraud
- Secure their web applications and APIs from common vulnerabilities and zero-day exploits
- Implement fraud detection and prevention mechanisms to protect both the business and customers
- Maintain high availability and performance while implementing robust security controls
Our Approach
Sky Nexus Australia implemented a comprehensive e-commerce security solution that protected customer data while maintaining seamless shopping experiences:
Phase 1: Security Assessment & PCI-DSS Compliance
We conducted a comprehensive assessment of their e-commerce security posture:
- Full PCI-DSS gap analysis and remediation planning
- Web application penetration testing across all platforms
- API security assessment and vulnerability scanning
- Payment processing flow security review
- Third-party integration security evaluation
Phase 2: Advanced Security Controls Implementation
We deployed enterprise-grade security solutions tailored for e-commerce:
- Web Application Firewall (WAF) with custom rule sets for e-commerce protection
- DDoS protection to ensure availability during peak shopping periods
- Bot management solution to prevent credential stuffing and scraping
- Advanced fraud detection system with machine learning capabilities
- Tokenization for payment card data to reduce PCI-DSS scope
- Multi-factor authentication for customer accounts
Phase 3: Continuous Monitoring & Threat Intelligence
We established 24/7 security monitoring and threat detection:
- Security Operations Center (SOC) with e-commerce expertise
- Real-time transaction monitoring and fraud alerting
- Threat intelligence integration for emerging e-commerce threats
- Automated incident response playbooks for common attack scenarios
- Regular vulnerability scanning and penetration testing
The Results
Our comprehensive e-commerce security solution delivered measurable improvements in security posture and business outcomes:
Significant decrease in successful fraud attempts with advanced detection
Achieved and maintained full PCI-DSS Level 1 compliance
Maintained high availability even during major sales events
Estimated annual savings from prevented fraudulent transactions
Client Testimonial
"Sky Nexus Australia transformed our e-commerce security without impacting the customer experience. Their advanced fraud detection has saved us millions while their WAF and DDoS protection ensure our platforms remain available even during our busiest sales periods. The team's e-commerce expertise was evident throughout the engagement."
Key Takeaways
- Layered Security is Essential: E-commerce requires multiple security controls working together to protect against diverse threats
- Fraud Prevention Pays Off: Advanced fraud detection systems provide significant ROI by preventing losses
- Security and Performance Can Coexist: Properly implemented security controls don't have to compromise user experience
- Continuous Monitoring is Critical: 24/7 monitoring ensures rapid detection and response to emerging threats
Ready to Secure Your E-commerce Platform?
Our e-commerce security experts can help you protect customer data and prevent fraud.